Privacy Policy of Doral Auto
At DORAL AUTO, S.L., we are committed to protecting users’ privacy and ensuring compliance with current regulations on personal data protection, in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).
1. Data Controller
- Company: DORAL AUTO, S.L.
- Tax ID: B57292930
- Address: C/ Curniola, 59 – 07714 Mahón (Menorca, Balearic Islands), Spain
- Phone: 971 357 542
- Email: reservas@doralauto.com
- Website: https://www.doralauto.com
2. Purpose of Data Processing
We process users’ personal data for:
🔴 Booking management
Processing car rental bookings in Menorca (car hire in Menorca, Spain)
Managing contracts, vehicle pick-up and return
Customer support
🔴 Handling enquiries
Responding to requests sent via forms or email
🔴 Commercial communications
Sending offers or promotions (only if authorised by the user)
🔴 Service improvement
Analysing website usage (statistics, browsing behaviour, performance)
3. Data We Collect
We may process the following categories of data:
- Full name
- Phone number
- Email address
- Data required for booking
- Browsing data (IP, cookies, website behaviour)
4. Legal Basis
Processing is based on:
- Performance of a contract (vehicle rental bookings)
- User consent (forms, WhatsApp, marketing)
- Legitimate interest (service improvement and security)
Reproduction, distribution or modification without express authorisation is prohibited.
5. Data Retention
Data will be retained:
- During the contractual relationship
- While there is a legal obligation
- Until the user requests deletion
6. Data Recipients
Data may be shared with:
- Technology providers (hosting, booking systems, email services)
- Public authorities (when legally required)
7. International Transfers
Some providers (such as Google or Meta) may process data outside the European Economic Area, applying appropriate legal safeguards.
8. Communication via WhatsApp
DORAL AUTO offers the possibility to contact us via WhatsApp for enquiries and bookings.
The use of this channel implies processing of:
- Phone number
- Content of communications
WhatsApp is a service provided by WhatsApp Ireland Limited (Meta), which may involve international data transfers.
👉 It is recommended not to send sensitive information through this channel.
9. Social Media
DORAL AUTO has profiles on social networks such as:
- X (Twitter)
- TikTok
- YouTube
The use of these platforms involves interaction with third-party services.
👉 Data processing is also governed by each platform’s privacy policy.
DORAL AUTO is not responsible for data processing carried out by these platforms.
10. User Rights
Users may exercise their rights of:
- Access
- Rectification
- Erasure
- Objection
- Restriction
- Data portability
By sending a request to: reservas@doralauto.com
You may also file a complaint with the Spanish Data Protection Authority (AEPD).
11. Data Security
DORAL AUTO applies appropriate technical and organisational measures to protect personal data.
12. Use of Cookies
This website uses cookies. You can find more information in our Cookie Policy.
13. Changes to the Policy
DORAL AUTO reserves the right to modify this policy to adapt it to legal or technical developments.
14. Legal Information
For more information about website ownership, please consult our Legal Notice.