Frequently Asked Questions to rent a car in Menorca

About the price

Is the fuel with which the vehicle is delivered included in the price or is it to be paid at the time of delivery?

The fuel is not included in the rental price. The car is delivered full and returned full, upon delivery a charge of € 80 is made which are fully refunded upon verification that it is full as delivered otherwise it will be charged in addition of missing fuel a fee of € 15 per refueling.

In case the vehicle does not have a full tank of gasoline, the customer will return it with the same amount reflected in the rental contract at the time of delivery, otherwise the missing fuel will be charged.

If we pay in cash or debit card, should we leave a deposit?

For drivers under 27 years of age, in case of making the payment in cash or debit card, a deposit of € 300 must be made, which will be refunded upon return of the car once it has been verified that the possible damages caused are not excluded by the insurance coverage.

Can I pay with someone else's credit card?

You can pay with the card of one of the two drivers listed in the contract, otherwise we would send the card holder an authorization accepting the charge to your account of the amount of the rent only if payment would be accepted.

With total insurance coverage, should we leave a deposit amount?

No. You always have to leave the data of a credit card, although there is no collection or retention in it, would only be made in case of damage caused according to insurance exceptions.

For drivers under 27 years of age, in case of making the payment in cash or debit card, you must leave a deposit of € 300 which will be refunded upon return of the car once verified that the possible damages caused are not excluded by the coverage. Insurance.

About insurance

What type of insurance am I hiring?

What happens if I lose or damage a key?

With the total coverage insurance you will have to pay for the key, you can call the road assistence so they can pick the car up and bring it to our office where we can give you the spare key.

What should I do in the event of a breakdown?

First call the roadside assistance 24 hours a day by phone 902 448 844 then contact us between 07:00 and 23:00 hours by phone 971357242 672452804.

What should I do in the event of an accident?

Fill incidental sheet located on the glove compartment, besides our data add all the information regarding the opposite driver , insurance company, place and time of the accident and a sketch of the same. If you need help, call the 24-hour assistance phone number 902 448 844 and contact us at 971 357 242 672 452 804.

About delivery / pickup

Where is the vehicle delivered at the airport?

The place of delivery of the rental car at the Menorca airport is located in the public parking lot, a place designated by AENA for this purpose and called a meeting point. After collecting the luggage go out to the street, within 20 meters there are you will see the parking lot payment booths and the information booth. There is a sign that indicates the meeting point to the left is 20 meters away. You can also call 672452804 assistance to the traveler.

How to get there?

From the airport terminal exit, cross the pedestrian crossing and you will pass in front of the parking collection machines. At 15 meters to your right is the parking information booth.

Follow the designated walking area and you will see a sign aiming to the point of encounter with an arrow to the left. 60 meters away is the same.

Is the vehicle delivered in housing estates?

Vehicles are only delivered in the places offered in the drop-down menu.

Office hours 8 to 13 hours and from 5:00 a.m. to 9:00 p.m.

Delivery: Port of Mahón

When leaving the ship, exit the maritime station and go to the parking area in front of the Pasarela restaurant.

We will contact you. You can recognize us by our uniform. If you filled in the form with the driver’s information we will give you your rental car in a few minutes so you can start your vacation in Menorca as soon as possible.

Remember that the entrance to the port of Mahon is spectacular. If it’s the first time you come by boat, you shouldn’t miss the views of the port.

Our staff will provide you with the information you need to get to your place of lodging in Menorca.

Thank you for booking your rental car with us.

Can I pick up the car and return it in different places?

If they are between the points offered. Taking into account that a distance greater than 40Kms between the place of delivery and return it will have a charge of € 30.