Conditions for car rental in Menorca

The signing of the contract implies the acceptance of each of the conditions to car rental conditions Menorca

Reservations

  • Reservations requested through our website are subject to confirmation by us.
  • To confirm the reservation, 20% of the total amount must be paid.
  • The confirmation is sent to the email address provided by the client. (Check spam or junk mail).
  • Reservations are for groups of vehicles, not for makes or models according to our car rental conditions. We reserve the right to assign a higher group in case of unavailability of the requested group maintaining the price.
  • The cancellation of the reservation is allowed. The payment will be refundable as long as it is made at least 07 days before the date of delivery of the vehicle. Except in case of force majeure, which must be communicated 48 hours before delivery of the vehicle, but must be accredited. In case of states of emergency, a voucher will be issued that will be valid for one year.
  • Changes or modifications can be made as long as we are able to meet your new requested date and time.
  • The early return of the vehicle will not generate any refund.

It's not allowed

  • Take the vehicle out of Menorca.
  • Smoking inside the vehicle. If you have smoked inside the vehicle, a supplement of €50 will be charged for comprehensive cleaning of the vehicle. That will be deducted from the amount charged for the fuel.
  • Bring pets. Unless expressly authorized by the company.

Age of the driver

  • The minimum age required is 23 years old and with a driving license for at least 2 years.
  • For drivers under 27 years of age, a single charge per young driver of €5 per day of rental applies, maximum €50.

The price includes

  • Unlimited mileage (UM).
  • VAT (IVA).
  • Compulsory insurance with civil liability.
  • A free additional driver, as long as it appears in this contract.
  • Comprehensive insurance without excess with exceptions, as long as the client complies with what is stated in all sections.

No insurance covers

  • Accidents in which the client does not give us the part duly completed and signed by both parties (within the following 48 hours). In the event of an accident, a supplement of €25 will be charged for damage management, which will be deducted from the amount charged for the fuel.
  • Or declaration of manifest made in the police in case of not knowing the opposing party (within the following 48 hours). In the event of an accident, a supplement of €25 will be charged for damage management, which will be deducted from the amount charged for the fuel.
  • Damage caused to the underside of vehicles, sidewalls.
  • Damage caused by reckless driving or under the influence of alcohol or other drugs.
  • Fines and traffic penalties. In case of receiving a notification, €25 will be charged for the management to be carried out.
  • Damage to the interior of the vehicle, upholstery, dashboard and radio. Loss of the rear tray of the trunk, loss of the GPS and all the elements of the vehicle’s equipment (jack, triangles, spare wheel, vests).
  • Damage or loss of child seats or boosters.
  • Car keys.
  • Blows to rims or broken tires outside of the damage caused by an accident with an opponent with a friendly part.
  • Personal items stolen from the vehicle.

Payment methods to car rental conditions

  • In our car rental conditions, payment is made by credit card (only VISA/MASTERCARD are accepted).
  • The card with which the payment will be made must belong to one of the occupants of the vehicle, even if it is not the driver. Or, failing that, the rent has been paid in full 40 days prior to delivery of the vehicle.
  • You can pay by debit card or cash. In case of cash, a deposit of €200 will be made until the car is returned. Once it has been verified that the possible damages caused are not excluded by the insurance coverage, they will be reimbursed.
  • You have to leave the data of a credit or debit card, although no charge or retention is made on it. It would only be carried out in case of damages caused according to the exceptions of the insurance or notification of sanctions.

Vehicle delivery

  • At the time of delivery, a visual inspection of its condition will be made, noting any deficiencies that may be observed.
  • The rental, fuel and extras that may be contracted will be charged.
  • According to the car rental conditions, the airport delivery schedule from June 1 to October 10 is from 07:00 to 21:00. The cars are delivered at the airport, in the public parking lot, called P1 on B9 street, a place designated for this service by AENA.
  • For reservations with delivery hours after 9:00 p.m., a supplement of €15 is charged. The delivery of the car will be made by leaving it in the public parking lot, called P1 on B9 street, a place designated for this service by AENA.
Out of hours
  • If you have your pick-up scheduled before 9:00 p.m. and due to airline delays (or other causes) you cannot pick it up. Call us at 971357242672452804 as soon as possible to tell them how to proceed. In this case, it is considered and will be treated as OUT OF HOURS and a supplement of €15 will be charged.
  • To make these deliveries, the client must have paid the amount of the rental contract, including fuel.
  • The contract will be sent to the email address provided in the reservation, as well as the receipt of the rental payment. You will receive the relevant instructions on your phone via message or WhatsApp  before 9:00 p.m., as well as the location of the car.
  • Airport delivery schedule from October 11 to May 31 from 08:00 to 19:00. During this period we pick up the client at the airport and take him to the office where we deliver the car. Distance from the airport to the office 2.5 km.
  • For reservations with arrival time at Menorca Airport after 7:00 p.m., a supplement of €15 is charged. The delivery will be made by leaving the car in the public parking lot, called P1 on B9 street, a place designated for this service by AENA.
Out of hours
  • If you have your pick-up scheduled before 7:00 p.m. and due to airline delays (or other causes) you cannot pick it up. Call us at 971357242672452804 as soon as possible to tell them how to proceed. In this case, it is considered and will be treated as OUT OF HOURS and a supplement of €15 will be charged.
  • To make these deliveries, the client must have paid the amount of the rental contract, including fuel.
  • The contract will be sent to the email address provided in the reservation, as well as the receipt of the rental payment. You will receive the relevant instructions on your phone via message or WhatsApp before 7:00 p.m., as well as the location of the car.
  • Deliveries in hotels, holiday apartments or ports, the supplement will be the one that appears in the drop-down of the places of delivery and return.
  • Airport parking fee the client will pay the payment of the same. The approximate cost is between €1 and €2 depending on the time agreed upon at the pick-up and withdrawal times. If there is an excess, the difference will be assumed by the company.
  • In deliveries after 9:00 p.m., the customer will pay the ticket from that time until its withdrawal.

Return of the vehicle

  • At the time of return, the car rental conditions of the item will be visually inspected to verify that it is in the same condition as it was delivered.
  • Airport return schedule from June 1 to October 10 from 07:00 to 21:00. Cars are returned at the airport in the public parking lot, called P1 on calle B9, a place designated for this service by AENA.
  • For returns with a requested time before 7:00 a.m. and after 9:00 p.m., a supplement of €15 is charged. The car will be returned by leaving it in the public parking lot. Called P1 on B9 street, a place designated for this service by AENA from where we will remove it. You will receive instructions on how to operate.
  • Once the vehicle has been removed by us and we have verified that the car is full of fuel, we will proceed to return the fuel collected.
  • It is essential to leave the parking and refueling ticket inside the car, not being able to have a distance to the airport greater than 25 kilometers. In that case, we will refill the missing fuel at the airport and proceed to return the remaining €80 payment made.
  • Return schedule from October 11 to May 31 from 08:00 to 19:00. During this period they return the car to us at the office and we take it to the airport departure terminal. Distance from the airport to the office 2.5 km.
 Out of hours
  • For returns with a requested time before 08:00 and after 19:00, a supplement of €15 is charged. The car will be returned by leaving it in the public parking lot, called P1 on B9 street, a place designated for this service by AENA. You will receive instructions on how to proceed.
  • Once the vehicle has been removed by us and we have verified that the car is full of fuel, we will proceed to return the €80.
  • Vehicles, chairs and elevators that are returned with extreme dirt will be charged a supplement of €30, which will be deducted from the amount charged for fuel.
  • It is totally forbidden to smoke in the car. In case of non-compliance, €50 will be deducted from the amount charged for fuel.
  • In the event of any damage not covered by the insurance, the amount charged for fuel of €80 will be withheld until the irregularity presented ends.
  • The payment of the airport parking fee will be made by the company. As long as the vehicle is returned within the agreed time, with a margin of less than 30 minutes. The time outside this period will be paid by the client in returns according to the schedule of each season.
  • Returns at the airport after 9:00 p.m. (summer time) and 7:00 p.m. (winter time) have a surcharge of €15. That will be deducted from the amount charged for fuel.
  • According to our car rental conditions, the fee to be charged for claim management or fines is €25.

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Fuel policy

  • According to our car rental conditions, the vehicles are delivered full of fuel and returned full.
  • €80 is charged upon delivery of the car and at the time of return of the vehicle, once everything has been verified, the aforementioned amount is returned.
  • If it is not full, the missing fuel will be charged plus a €15 refueling fee.

Extra services

  • Chairs and Elevators: €4 per day each, with a maximum of €70 per rental.
  • An Additional driver at no additional cost, as long as it appears in the contract.
  • Another additional driver €5 per day.
  • Young driver: €5 per rental day (under 27, over 23).
  • Damage Management Expenses: €25 per management.
  • Fines Management Expenses: €25 per management.
  • Delivery schedule at the Airport June 1 to October 10 from 7 a.m. to 9 p.m. (out of hours supplement of €15), according to our rental conditions.
  • Delivery schedule at the Airport October 11 to May 31 from 8 a.m. to 7 p.m. (out of hours supplement of €15).
  • Deliveries and returns in hotels, holiday apartments or Ciutadella port, the supplement will be the one agreed between the parties depending on the distances (Delivery).
  • Assistance service due to customer negligence up to €100, depending on the distance.
  • Such as the displacement in case of loss of keys, adding it to the value of the lost or unused key. The client may stop by the office during airport hours to pick up the copy or request the transfer of the car with assistance.
  • The value of the key is based on the brand, model and if it has a remote control.

Do you have more questions? Contact us.

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