Conditions for car rental in Menorca

Reservations

  • Reservations requested through our website are subject to confirmation by us.
  • The confirmation is sent to the email address provided by the client.
  • Reservations are by groups of vehicles, not by brands or models.
  • The cancellation of the reservation is allowed and the amount paid will be refunded provided it is made at least 7 days before the date of delivery of the vehicle, except in cases of force majeure that must be communicated 48 hours before the delivery of the vehicle, but it must be accredited.In case of States of Emergency, the payment made will be valid for one year from the start date of the rental contract for a new reservation.
  • Changes or modifications we can make without cost as long as we have the possibility to meet your new date and time requested and are within the grace period. 

It's not allowed

  • Remove the vehicle from Menorca.
  • Smoking inside the vehicle, if you have smoked inside the vehicle, a supplement of € 50 will be charged for comprehensive cleaning of the same will be charged of the amount retained of fuel.
  • Bring pets in the car. Unless expressly authorized by the company.

Age of the driver

  • The minimum age required is 23 years old and with a driving license of at least 3  years old.
  • For drivers under 27 years old, a single charge per young driver of € 5 per rental day, maximum € 50 applies.

The price includes

  • Unlimited mileage (UM).
  • IVA (VAT).
  • Mandatory insurance with civil responsibility.
  • Additional driver free, as long as it is included in this contract.
  • Comprehensive insurance without excess, and total coverage included with exceptions as long as the client complies with what is stated in the following section.

No insurance covers

  • Accidents in which the client does not give us the incident paper duly completed and signed by both parties or police report (in the course of the first 48 hours of the event) in case of ignoring the opposite party. In case of accident will be charged 25 € of the amount withheld from fuel for damage management concept.
  • Damage caused on the underside of vehicles, heel pockets.
  • Damage caused by reckless driving or under the influence of alcohol or other drugs.
  • Fines and traffic sanctions + cost per management (25€).
  • Damage to the interior of the vehicle, upholstery, dashboard, radio, loss of the rear tray of the luggage compartment, loss of GPS and all the elements of the vehicle’s equipment (jack, triangles, spare wheel, vests)
  • Damages chairs or elevators for children.
  • If you find that your vehicle has been damaged during the rental period, remember that you must bring us the damage report or the report to the police in order to absolve you of any responsibility. In this case will be charged €25 of the amount withheld from fuel for damage management.
  • Car keys.
  • Blows to tires or broken tires out of the damages caused by an accident having an opponent with a friendly part.

Payment methods

  • Payment is made by credit card (only VISA and MASTERCARD are accepted).
  • The card with which the payment will be made must belong to one of the occupants of the vehicle even if it is not the driver or if he has not paid the rent completely 40 days before the delivery of the vehicle.
  • You can pay by debit card or cash. In case of cash a deposit of € 200 will be made until the return of the car once verified that the possible damages caused are not excluded by the insurance coverage will be reimbursed.
  • It is necessary to leave the data of a credit card, or debit card although there is no collection or retention in it would only be made in case of damages caused according to the insurance exceptions.

Vehicle delivery

  • At the time of delivery a visual inspection of the state of the same, noting any deficiencies that may be observed, to the parts excluded from insurance.
  • We will proceed to collect the rent, fuel and extras that could be hired.
  • Airport delivery from 01 June to 10 October from 07:00 am to 10:00 pm. In this period the cars are delivered to the airport Parking P1 meeting point.
  • For bookings with arrival time at Menorca airport after 22 hours there will be a supplement of 15 €, the delivery of the car will be made leaving it parked at the meeting point Parking P1 Airport where the customer will pick it up.
  • If you have your scheduled arrival before 22 hours and due to delays of the airline can not arrive at the requested time call us to indicate the way to proceed to the phones 971357242- 672452804.
  • To make these deliveries the customer must have paid the amount of the rental contract including fuel.
  • You will receive on your phone via message or WhatsApp, before 22 hours the location of the car with the relevant instructions.
  • Airport delivery from 11 October to 31 May from 08:00 to 20:00 hours. In this period we pick up the client at the airport and take him to the office where we deliver the car. Distance from the airport to the office 2.5 kilometres.
  • For reservations with arrival time at Menorca Airport after 20 hours there will be a supplement of 15€ and delivery will be made leaving the car parked at the meeting point Parking P1 Airport where the customer will pick it up.
  • If you have your scheduled arrival before 20 hours and due to delays of the airline can not arrive at the requested time call us to indicate the way to proceed to phones 971357242- 672452804.
  • To make these deliveries the customer must have paid the amount of the rental contract including fuel.
  • You will receive in your phone via message or WhatsApp, before 20 hours the location of the car with the relevant instructions.
  • Deliveries in hotels, holiday apartments or ports the supplement will be the one that appears in the drop-down of the places of delivery and return.
  • Airport parking fee the client will pay the same, at an approximate cost of 1 to 2€ depending on the time agreed on the time of collection and withdrawal of it, if there is an excess the difference will be paid by the company.
  • In the deliveries after 22 hours the client will pay the ticket from that time until its withdrawal.

Return of the vehicle

  • At the time of return a visual inspection will be made of the state of the same, to verify that it is in the same condition that was delivered.
  • It is essential to present the ticket of the refueling not being able to have a distance to the airport greater than 25 kilometerswith the date of the return of the car.
  • Airport return time from 01 June to 10 October from 07:00 am to 10:00 pm. In this period the cars are returned in the airport Parking P1 meeting point.
  • For returns with requested schedule before 07:00 and after 22:00 there will be a supplement of 15€, the return of the car will be made leaving it parked at the meeting point Parking P1 Airport where we will pick it up. You will receive instructions on how to operate.
  • Once the vehicle has been removed by us and we have checked that the car is full of fuel, we will proceed to return the fuel charged.
  • It is essential to leave the refuelling ticket inside the car, not being able to have a distance to the airport of more than 25 kilometres, in that case we will fill up the missing fuel at the airport and we will proceed to the refund of the remaining payment made of 80€.
  • Timetable for airport return from 11 October to 31 May from 08:00 to 20:00 hours.
  • For returns with requested schedule before 08 and after 20 there will be a supplement of 15 €, the return of the car will be made leaving it parked at the meeting point Parking P1 Airport where we will pick them up. You will receive instructions on how to operate.
  • Once the vehicle has been removed by us and we have checked that the car is full of fuel, we will proceed to return the fuel charged.
  • It is essential to leave the refuelling ticket inside the car, not being able to have a distance to the airport of more than 25 kilometres, in that case we will fill up the missing fuel at the airport and we will proceed to the refund of the remaining payment made of 80€.
  • The vehicles that are returned with extreme dirt will have a supplement of 30€ that will be charged of the retained amount of the fuel.
  • It is totally forbidden to smoke in the car and generates a charge of 50€ that can be retained from the amount charged of fuel.
  • In case of any damage not contemplated in the insurance will be retained the amount of fuel charged of 80 € until the end of the irregularity presented.
  • The payment of the airport parking fee will be made by the company, provided that the vehicle is returned within the agreed time, with a margin of less than 30 minutes, the time outside this period will be paid for by the customer in returns according to schedule of each season
  • Returns at the airport after 23 hours have a surcharge of 30€ which will be charged from the amount retained for fuel.

 

 

Fuel policy

The vehicles are delivered with a full tank. On the day of delivery you will be asked to leave a 80% deposit for fuel. 

When you return de car with a full tank, you will be returned the 80€ deposit you had left. 

Otherwise, the missing fuel will be charged plus a fee of € 15 for refueling, this will be taken from the 80€ deposit, and the rest will be returned to you after. 

Extra services

  • Chairs and car seats: € 4 per day each, with a maximum of € 70 per rental.
  • Additional driver at no additional cost, as long as it is included in the contract.
  • Young driver: € 5 per day rent (under 27 years, over 23).
  • Damage Management Expenses: € 25 per management.
  • Fines Management Expenses: € 25 per management.
  • Delivery schedule at the airport from June 01 to October 10 from 07 to 22 hours (outside hours supplement of € 15).
  • Delivery schedule at the airport from October 11 to May 31 from 08 to 20 hours (outside of extra hours of € 15).
  • Deliveries and returns in hotels, holiday apartments or port of Ciutadella the supplement will be agreed between the parties depending on the distances (Delivery).
  • Assistance service for negligence of the client up to € 50, depending on the distance.
  • For example the displacement in case of loss of keys, adding it to the value of the lost or unused key. The client can go through the office at airport time to pick up the copy or request the transfer of the car with assistance.
  • The value of the key depends on the brand, model and if it has remote control

Do you have more questions? Contact us.

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