“At Doral Auto, we do not require a deposit nor do we apply any excess fee, provided the terms of the contract and the insurance conditions are respected.”
Signing the contract implies acceptance of each of the conditions for renting a car in Menorca.
Below are the general car rental conditions in Menorca, including driver requirements, booking procedures, insurance coverage, payment methods, and other important provisions related to vehicle pickup and return.
Car Rental Reservations in Menorca
- Reservations made through our website are subject to confirmation by us.
- To confirm the reservation, 20% of the total amount must be paid.
- The confirmation will be sent to the email address provided by the customer. (Please check your spam or junk folder.).
- Reservations are for vehicle groups, not for specific makes or models, as stated in our rental conditions. We reserve the right to assign a higher group at no additional cost if the requested group is unavailable.
- Reservation cancellations are allowed. The deposit will be refunded as long as the cancellation is made at least 7 days prior to the vehicle pickup date. In cases of force majeure, cancellations must be communicated at least 48 hours in advance and must be properly justified. In case of states of emergency, a credit voucher will be issued, valid for one year.
Changes or modifications can be made as long as we are able to accommodate the new requested date and time.
To modify or cancel a reservation, the customer must send an email to: reservas@doralauto.com.
Early returns of the vehicle will not result in any refund.
MOTORHOME RENTAL CONDITIONS ARE NOT COVERED IN THIS SECTION. Please review the specific motorhome conditions found at the bottom of the homepage under “Motorhome Rental Conditions.” DO NOT MAKE RESERVATIONS before checking these conditions, as they are different from car rental terms.
Driver Age
The minimum required age is 23 years, and the driver must hold a valid driving license for at least 2 years.
A one-time Young Driver Fee of €5 per rental day applies to drivers under 27 years old.
The price includes
Unlimited mileage (UM)
VAT (Value Added Tax)
Mandatory insurance with third-party liability coverage
One additional driver free of charge, provided they are over 27 years old and are listed in the current contract
Full coverage insurance with no excess, with certain exceptions, as long as the customer complies with all stated terms and conditions
Not Allowed Under the Rental Conditions
Taking the vehicle off the island of Menorca
Smoking inside the vehicle. If smoking is detected inside the vehicle, a €50 cleaning fee will be charged for deep cleaning
Transporting pets, unless explicitly authorized by the company
Not Covered by Any Insurance
Accidents for which the client does not provide a properly completed and signed accident report by both parties within 48 hours. In case of an accident, a €35 damage management fee will be charged
If the other party is unknown: failure to present a police report within 48 hours. In this case too, a €35 damage management fee will apply
Damage to the underbody, including sills (side skirts)
Damage caused by reckless driving or driving under the influence of alcohol or drugs
Traffic fines and penalties. An administrative fee of €25 will be charged for each notification received
Damage to the vehicle’s interior, including upholstery, dashboard, and radio; loss of the rear parcel shelf, GPS, or any equipment (jack, warning triangles, spare wheel, safety vests)
Damage or loss of child seats or booster seats
Vehicle keys
Damage to rims or tire punctures, unless caused by an accident with an identifiable third party and a signed accident report
Theft of personal belongings left inside the vehicle
Incorrect refueling. The client will be responsible for the cost of draining, repair, and refueling
Loss of the key drop box (key safe): a €25 replacement fee will apply
Loss of the Bluetooth (BT) hands-free/mobile charger: a €50 replacement fee will be charged
Payment Methods
According to our rental conditions, payment must be made by credit card (only VISA/MASTERCARD are accepted).
The card used for payment must belong to one of the vehicle’s occupants, even if they are not the driver, or alternatively, the rental must be fully prepaid prior to vehicle collection.
Payment by debit card or in cash is also accepted.
You are required to provide credit or debit card details, although no charge or hold will be applied unless:
Damage occurs, under the exceptions not covered by insurance
A traffic fine or penalty is notified to us
Vehicle Delivery
At the time of delivery, a visual inspection of the vehicle’s condition will be carried out, and any observed defects will be recorded.
The rental amount and any optional extras will be charged at this time.
According to our rental conditions, in-person airport deliveries between June 1st and October 10th are carried out from 07:00 to 20:30.
Vehicles are delivered at Menorca Airport, in the public parking lot P1, street B9, the designated area for this service according to AENA regulations.For bookings with delivery scheduled after 20:30, a €15 late delivery fee applies.
In these cases, the vehicle will be left in the public parking lot P1, street B9, according to Out-of-Hours Policy E1.The parking ticket cost for in-person airport delivery is the client’s responsibility.
The approximate cost ranges from €1 to €3, depending on the agreed pickup time and actual collection time.
If there is an overage, the difference will be covered by the company.From October 11th to May 31st, airport delivery hours are from 08:00 to 18:45.
During this period, the client will be personally picked up at the airport and taken to our office (located 2.5 km from the airport), where the vehicle will be handed over.
For deliveries after 18:45, a €15 late delivery fee applies, according to Out-of-Hours Policy E2.- For hotel, vacation rental, or port deliveries, the supplement will be as shown in the dropdown menu of delivery and return locations.
For reservations from June 1st to October 10th with arrival time at Menorca Airport after 20:30, a €15 surcharge will apply.
For airport deliveries after 20:30, a €15 surcharge will also apply.To carry out these deliveries, the full rental amount must be paid in advance.
The vehicle will be delivered by leaving it in the public parking lot P1, street B9, the area designated by AENA for this service.
The key will be placed in a lockbox located on the driver’s side window.
You will receive all relevant instructions and the exact location of the car via text or WhatsApp before 21:00.
The airport parking ticket cost is the responsibility of the customer.
If your scheduled pickup was before 20:30 but, due to flight delays or other causes, you are unable to collect the vehicle on time, please call us as soon as possible at 971357242 or 672452804 so we can instruct you on how to proceed.
In this case, it will be considered an Out-of-Hours delivery and the €15 surcharge will apply.
For reservations from October 11th to May 31st with arrival time at Menorca Airport after 18:45, a €15 surcharge will apply.
To carry out these deliveries, the full rental amount must be paid in advance.
The vehicle will be delivered by leaving it in the public parking lot P1, street B9, the area designated by AENA for this service.
The key will be placed in a lockbox located on the driver’s side window.
You will receive all necessary instructions and the exact location of the car via text message or WhatsApp before 19:00.
The airport parking ticket cost is the responsibility of the customer.
If your scheduled pickup was before 18:45 and, due to flight delays or other causes, you are unable to collect the vehicle on time, please call us as soon as possible at 971357242 or 672452804 so we can advise you how to proceed. In such cases, it will be considered an Out-of-Hours delivery and the €15 surcharge will apply.
Vehicle Return
Airport return hours from June 1st to October 10th are from 07:00 to 21:00.
Vehicles must be returned at Menorca Airport, in the public parking lot P1, street B9, the area designated by AENA for this service.
Returns after 21:00 will follow the procedure described in Section D1.Upon return, a visual inspection will be carried out to ensure the vehicle is in the same condition as it was delivered.
The fuel tank must be full, and it is essential to present the refueling receipt.
Refueling must be done on the same day of return, and at a location no more than 25 km from the airport.If the tank is not full, the customer will be charged the cost of the missing fuel plus a €15 refueling management fee.
Vehicles or child seats returned excessively dirty or full of sand will incur a €30 cleaning fee.
Smoking in the vehicle is strictly prohibited. In case of non-compliance, a €50 fine will be charged.
The airport parking ticket will be paid by the company, provided the vehicle is returned within the agreed time, with a tolerance of up to 30 minutes.
Time exceeding this limit will be charged to the customer, according to the return schedule for each season.According to our rental conditions, the damage claim handling fee is €35, and the fine processing fee is €25.
Early returns will not entitle the customer to any refund or voucher for the unused portion of the rental.
Return hours from October 11th to May 31st are from 08:00 to 19:00.
During this period, the car must be returned to our office, and we will then transfer it to the airport departure terminal (2.5 km away). Returns after 19:00 will follow the procedure described in Section D2.
For returns scheduled before 07:00 or after 21:00, a €15 surcharge will apply. The vehicle must be returned by leaving it in the public parking lot P1, street B9, the area designated for this service by AENA. You will receive instructions on how to proceed.
The fuel tank must be full.
It is essential to leave inside the vehicle or send a photo of both the parking ticket and the refueling receipt. The refueling must be done on the same day as the return, and at a location no more than 25 km from the airport.
The key must be left in the lockbox provided for that purpose.
If we need to refill missing fuel, the cost of the fuel plus a €15 refueling fee will be charged.
Once we retrieve the vehicle and verify that the fuel tank is full and the car is in the same condition as delivered,
we will send you a WhatsApp confirmation for everyone’s peace of mind.
For returns scheduled before 08:00 or after 19:00, a €15 surcharge will apply.
The vehicle must be returned by leaving it in the public parking lot P1, street B9, the area designated for this service by AENA.
You will receive instructions on how to proceed.The fuel tank must be full.
It is essential to leave inside the vehicle or send a photo of both the parking ticket and the refueling receipt.
Refueling must be done on the same day as the vehicle return, and at a location no more than 25 km from the airport.The key must be placed in the lockbox provided for this purpose.
If we need to refill the missing fuel, we will charge the cost of the fuel plus a €15 refueling fee.
Once the vehicle is retrieved and it is verified that it is fully fueled and in the same condition as delivered,
we will send you a WhatsApp confirmation for everyone’s peace of mind.
Fuel Policy
According to our rental conditions, vehicles are delivered with a full tank of fuel and must be returned with a full tank.
All our vehicles are delivered fully fueled.
To ensure smooth operations, if the vehicle is not returned with the same fuel level, the cost of the missing fuel will be charged, along with a €15 refueling service fee.It is essential to present the refueling receipt. Refueling must be done on the same day as the vehicle return, and at a location no more than 25 km from the airport.
This is required to verify both the fuel type used and the distance driven.
Additional Services
Child Seats and Boosters: €4 per day each, with a maximum of €70 per rental (installation is the responsibility of the parents)
One additional driver free of charge, if listed in the rental contract
Second additional driver: €5 per day
Young driver: €5 per rental day (under 27 years old, over 23)
Damage management fee: €35 per incident
Fine handling fee: €25 per fine
Airport delivery hours:
June 1st to October 10th: 07:00 to 21:00 (outside of these hours: €15 surcharge)
October 11th to May 31st: 08:00 to 19:00 (outside of these hours: €15 surcharge)
Deliveries and returns at hotels, vacation rentals, or Ciutadella port: the surcharge will be agreed upon based on distance (Delivery).
Roadside assistance due to customer negligence: up to €100, depending on distance.
Examples include:
Lost key requiring delivery of a spare (charged additionally)
Customer may collect a spare from the office during airport hours, or request vehicle transfer
Excessive dirt or sand: €30 cleaning fee
Smoking inside the vehicle: €50 deep cleaning fee
Key replacement cost: depends on brand, model, and remote features
Lost key drop box (lockbox): €25 fee
Lost Bluetooth (BT) hands-free/mobile charger: €50 fee
Payment Security – Card Tokenization
To ensure the security of transactions, at Doral Auto, S.L. we use a secure card tokenization system, which allows us to process payments without directly storing your banking information.
This means that when you enter your card details, the system generates an encrypted token linked exclusively to your reservation. This token allows the transaction to be identified without storing your actual card data.
- This token may be securely used by us to apply authorized charges as specified in the rental agreement, such as:
- Fuel not refilled
- Damages not covered by insurance (as outlined in the “not covered by any insurance” section)
- Late return (outside the agreed time
- Lost keys, fine management, or damage processing
🔐 Your card information is never stored in our systems or accessible by our staff, and we fully comply with current data protection regulations (GDPR and PCI-DSS) to ensure a secure and transparent experience.
Do you have more questions? Contact us.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.