🚗 Car rental in Menorca with no deposit and no excess
Enjoy a fast service, no queues and full transparency.
Everything you need to know about car rental in Menorca
Rent your car in Menorca with no deposit and no excess with Doral Auto, as long as the terms of the contract and insurance are respected 🚗
Signing the contratc implies full acceptance of all rental conditions.
Below you will find all the car rental conditions in Menorca with Doral Auto: driver requirements, booking process, insurance coverage, payment methods, and everything you need to rent with complete peace of mind.
Table of Contents
General car rental conditions in Menorca
Car rental bookings in Menorca
- Bookings made through our website are subject to confirmation by Doral Auto.
- To confirm the booking, a 20% deposit of the total amount is required.
- Confirmation will be sent to the email address provided by the customer (please also check your spam or junk folder).
- Bookings are made by vehicle group, not by specific make or model. We reserve the right to assign a higher category at no extra cost if the selected group is unavailable.
Car rental cancellation policy in Menorca
- Booking cancellations are allowed. The amount paid will be refunded provided the cancellation is made at least 7 days before the vehicle pick-up date.
- In cases of force majeure, it must be communicated at least 48 hours in advance and properly justified.
- In emergency situations, a voucher valid for 1 year will be issued.
Car rental booking modifications in Menorca
- Booking modifications are subject to availability based on the new requested date and time.
- To modify or cancel a booking, the customer must send an email to: reservas@doralauto.com
- Early return of the vehicle does not entitle the customer to any refund.
⚠️ Important:
Motorhome rental conditions are not included in this section.
We recommend reviewing the specific conditions at the bottom of the page under “Motorhome Rental Conditions”.
❗ Do not make a reservation without reviewing them first, as they differ from car rental conditions.
Minimum driver age
- The minimum age to rent a vehicle is 23 years old, with a driving licence held for at least 2 years.
- For drivers under 25 years old, a young driver surcharge will apply, depending on the vehicle group.
What’s included in the price
- Unlimited mileage (UM)
- VAT included
- Mandatory third-party liability insurance
- One additional driver free of charge, provided they are over 25 years old and included in the rental contract
- Full coverage insurance with no excess, subject to exceptions, provided all contract conditions are met
Not allowed
- Taking the vehicle خارج the island of Menorca.
- Smoking inside the vehicle. In case of non-compliance, a €50 cleaning fee will be charged.
- Transporting pets, unless expressly authorised by the company.
Not covered by any insurance
- Accidents where the customer does not provide a properly completed and signed accident report by both parties within 48 hours.
👉 In these cases, a €35 damage management fee will be charged. - Police report in case the other party is unknown (within 48 hours).
👉 A €35 damage management fee will apply. - Damage to the underside of the vehicle (including side skirts).
- Damage caused by reckless driving or driving under the influence of alcohol or drugs.
- Traffic fines and penalties.
👉 In case of notification, a €25 administration fee will be charged. - Interior damage to the vehicle (upholstery, dashboard, radio, etc.).
- Damage or loss of vehicle equipment, including:
👉 parcel shelf
👉 GPS
👉 equipment (jack, warning triangles, spare wheel, safety vests, etc.) - Damage or loss of child seats or boosters.
- Loss or damage of vehicle keys.
- Damage to rims or tyres, except in the case of an accident involving another party with a properly completed accident report.
- Personal belongings stolen from inside the vehicle.
- Incorrect refuelling.
👉 The customer will bear the costs of draining, repair and refuelling. - Loss of additional items:
👉 Key box (security key safe): €25
👉 Bluetooth device (hands-free / charger): €50
👉 V16 emergency beacon: €50
Car rental payment methods in Menorca
- Payment for the rental is made by credit card (only VISA and MASTERCARD are accepted).
- The card used must belong to one of the vehicle occupants, even if they are not the driver.
👉 Otherwise, the full rental amount must be paid before vehicle pick-up. - You can complete the full payment quickly and securely on our website during the booking process. 💳
- Payment by debit card or cash is also accepted.
Car delivery in Menorca (airport and hotels)
At the time of delivery, a visual inspection of the vehicle will be carried out, noting any existing damage.
Payment for the rental and any selected extras will be processed.
📍 Airport pick-up (June 1st to October 10th)
Pick-up hours at the airport are from 07:00 to 20:30.
Vehicles are delivered directly at the airport, in the public parking area P1 (B9 street), designated by AENA for this service.
🚗 No waiting or queues: go straight to your vehicle without passing through counters.
If pick-up takes place outside these hours, the vehicle will be left in the same location (P1 – B9 street), as indicated in the out-of-hours E1 section.
The parking ticket for delivery at the airport is the responsibility of the customer.
Doral Auto enters the parking taking into account the scheduled arrival time of the flight, therefore, if the customer leaves the parking after collecting the vehicle, the usual cost is between €1 and €3, except for out-of-hours services.
However, if there is a longer stay in the parking (for example, due to delays, waiting times or the customer’s decision to remain longer at the airport), the amount will be higher, and this cost will be fully borne by the customer.
📍 Airport pick-up (October 11th to May 31st)
Pick-up hours are from 08:00 to 18:45.
During this period, we will personally meet you at the airport and transfer you to our office, where the vehicle will be handed over.
🚗 Fast service with no unnecessary waiting.
The distance between the airport and the office is 2.5 km.
Out-of-hours deliveries will be managed according to the out-of-hours E2 section.
🏨 Other delivery locations
Deliveries to hotels, holiday apartments or ports are available with an additional fee, which will be shown in the delivery and return location selector.
Out-of-hours E1 (pick-up)
For bookings from June 1st to October 10th with arrival at Menorca Airport after 20:30, the pick-up will be considered out of hours.
To carry out this type of delivery:
- The customer must have paid the full rental amount in advance.
- The vehicle will be left at the airport, in the public parking area P1 (B9 street), designated by AENA for this service.
- The key will be available in a key box (security safe) located on the driver’s window.
- The customer will receive instructions and the vehicle location via SMS or WhatsApp before 21:00.
- The airport parking ticket will be at the customer’s expense.
✈️ Important in case of delays:
If your pick-up was scheduled before 20:30 and, due to flight delays or other reasons, you are unable to collect the vehicle on time, please contact us as soon as possible at:
📞 +34 971 357 242 – +34 672 452 804
We will inform you how to proceed. In this case, the pick-up will be considered and managed as out of hours.
Out-of-hours E2 (pick-up)
For bookings from October 11th to May 31st with arrival at Menorca Airport after 18:45, the pick-up will be considered out of hours.
To carry out this type of delivery:
- The customer must have paid the full rental amount in advance.
- The vehicle will be left at the airport, in the public parking area P1 (B9 street), designated by AENA for this service.
- The key will be available in a key box (security safe) located on the driver’s window.
- The customer will receive instructions and the vehicle location via SMS or WhatsApp before 19:00.
- The airport parking ticket will be at the customer’s expense.
✈️ Important in case of delays:
If your pick-up was scheduled before 18:45 and, due to flight delays or other reasons, you are unable to collect the vehicle on time, please contact us as soon as possible at:
📞 +34 971 357 242 – +34 672 452 804
We will inform you how to proceed. In this case, the pick-up will be considered and managed as out of hours.
Car return in Menorca
📍 Airport return (June 1st to October 10th)
Return hours at the airport are from 07:00 to 20:45.
Vehicles must be returned at the airport, in the public parking area P1 (B9 street), designated by AENA for this service.
Returns made after 21:00 will be managed according to section D1 (out of hours).
At the time of return, a visual inspection of the vehicle will be carried out to ensure it is in the same condition as when it was delivered.
The fuel tank must be returned full.
It is mandatory to present the refuelling receipt; refuelling must be done on the same day of return, in Mahón or within a maximum radius of 5 km.
If the vehicle is not returned with a full tank, the missing fuel will be charged, plus a €15 refuelling management fee.
Vehicles or child seats returned with excessive dirt or sand will incur a €30 cleaning fee.
🚭 Smoking inside the vehicle is strictly prohibited. In case of non-compliance, a €50 fee will be charged.
The airport parking cost will be covered by the company, provided the vehicle is returned within the agreed time, with a margin of less than 30 minutes.
Any excess time will be charged to the customer according to the seasonal return schedule.
According to our rental conditions:
- Damage management: €35
- Fine handling: €25
Early return of the vehicle does not entitle the customer to any refund or voucher for unused time.
📍 Return (October 11th to May 31st)
Return hours are from 08:00 to 19:00.
During this period, the customer returns the vehicle at our office, and we will transfer them to the airport departures terminal.
The distance between the airport and the office is 2.5 km.
Returns made after 19:00 will be managed according to section D2 (out of hours).
Out-of-hours D1 (return)
For returns scheduled before 07:00 or after 21:00, a €20 surcharge will apply.
The vehicle must be returned at the airport, in the public parking area P1 (B9 street), designated by AENA for this service.
You will receive instructions on how to proceed.
The fuel tank must be returned full.
It is mandatory to leave inside the vehicle or send a photo of the parking and refuelling receipts; refuelling must be done on the same day of return, in Mahón or within a maximum radius of 5 km.
The key must be left in the key box (security safe) provided.
If refuelling is required, the missing fuel will be charged, plus a €15 refuelling fee.
Once we have collected the vehicle and verified that it is full and in the same condition as delivered, we will send you a WhatsApp confirmation for your peace of mind.
Out-of-hours D2 (return)
For returns scheduled before 08:00 or after 19:00, a €20 surcharge will apply.
The vehicle must be returned at the airport, in the public parking area P1 (B9 street), designated by AENA for this service.
You will receive instructions on how to proceed.
The fuel tank must be returned full.
It is mandatory to leave inside the vehicle or send a photo of the parking and refuelling receipts; refuelling must be done on the same day of return, in Mahón or within a maximum radius of 5 km.
The key must be left in the key box (security safe) provided.
If refuelling is required, the missing fuel will be charged, plus a €15 refuelling fee.
Once we have collected the vehicle and verified that it is full and in the same condition as delivered, we will send you a WhatsApp confirmation for your peace of mind.
Fuel policy
- According to our rental conditions, vehicles are delivered with a full tank and must be returned with a full tank.
- All our vehicles are delivered with a full tank. To ensure smooth operations, if the vehicle is not returned with the same fuel level, the missing fuel will be charged, plus a €15 refuelling management fee.
- It is mandatory to present the refuelling receipt; refuelling must be carried out on the same day of return, in Mahón or within a maximum radius of 5 km.
This allows us to verify the type of fuel used and the distance travelled.
Extra services
👶 Child seats and boosters
Available depending on the selected model.
If they are not suitable according to the request, the driver must go to the office to make the change.
👉 Installation of the seat is the responsibility of the parents.
👤 Additional drivers
- 1 additional driver free of charge, provided they are included in the rental contract
- Extra additional driver: €5/day (over 25 years old)
- Young driver (between 23 and 25 years old): surcharge depending on the vehicle group
💸 Administration fees
- Damage management: €35 per case
- Fine handling: €25 per case
⏰ Out-of-hours returns (airport)
- From June 1st to October 10th: before 07:00 or after 20:30 → €20 surcharge
- From October 11th to May 31st: before 08:00 or after 19:00 → €20 surcharge
📍 Custom delivery and return services
Deliveries or returns at hotels, holiday apartments or the port of Ciutadella will incur an additional charge, agreed depending on the distance (delivery service).
🛠 Assistance due to customer negligence
Up to €100, depending on the distance.
📌 Examples of additional charges
- Loss of keys requiring a replacement (additional charge)
👉 The customer can collect a copy at the office during opening hours or request vehicle delivery - Excessive dirt, stained or wet upholstery, excess sand: €30
- Smoking inside the vehicle: €50
- Key value: depending on make, model and whether it includes remote control
- Loss of additional items:
👉 Key box (security safe): €25
👉 Bluetooth device (hands-free / charger): €50
👉 V16 emergency beacon: €50
Payment security – Card tokenisation
🔐 At Doral Auto, we guarantee the security of all transactions through a secure card tokenisation system, which allows us to process payments without directly storing your banking details.
This means that when you enter your card details, the system generates a unique encrypted token, linked exclusively to your booking. This token allows transactions to be identified and processed without storing or exposing your financial information.
💳 What is this system used for?
This token may be securely used to apply contract-authorised charges, such as:
- Missing fuel
- Damage not covered by insurance (as specified in the relevant section)
- Out-of-hours returns
- Loss of keys
- Fine or damage management
🔒 Full protection of your data
Your card information is not stored in our systems nor accessible to our staff, in full compliance with data protection regulations (GDPR and PCI-DSS).
👉 This guarantees a secure, transparent and reliable payment experience.
Frequently asked questions about car rental in Menorca
Do you have more questions? Contact us.
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